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Service Level Review Project
The Service Level Review Project will improve the understanding of the services currently provided by the City of Chestermere and more effectively link the Council strategic planning with the City’s budgeting, actual spending, outcomes and service improvement processes.
This project, closely linked with Council’s strategic priority to “Set service levels in response to resident and business needs”, will allow the community, Council and staff to make informed strategic choices regarding the services delivered.
Chestermere's Municipal Services
Core Programs
These are direct services integral to the City's statutory municipal obligations; the City may adjust service levels, but significant alterations would be unlikely.
Emergency Response
- Emergency (First) Response
- Emergency Management
- Fire Response
- Medical Response
- Rescue Response
Municipal Governance
- Advise Council
- City Accounting & Financial Reporting
- Committee & Board Coordination
- Community Feedback & Engagement
- Council Meeting Planning, Coordination & Execution
- Facilitate & Implement Council's Direction & Laws
- Govern the Municipality
- Municipal Lawmaking Coordination
- Oversee Governance & Transparency Compliance
- Municipal Utilities
- Prepare & Issue Utility Bills
- Utility Company Accounting, Financial Reporting, Financial Statement & Audit
- Utility Company Budget & Financial Planning
- Utility Services Management
Public Safety & Enforcement
- Bylaw Enforcement
- Crime Reduction
- Federal Enforcement & Investigation
- Fire Inspection
- Provincial Enforcement & Investigation
- Specialized RCMP Support
- Traffic Enforcement
Solid Waste & Recycling
- Eco Centre Drop-off Facility
- Solid Waste Collection & Disposal
Taxation
- Property Assessment & Taxation
Transportation
- Road Access & Maintenance
- Storm Water Management
- Traffic Operations & Management
Ancillary Programs
Direct services that are important for the City's desired outcomes and priorities to meet citizens' needs; moderate alterations may be considered.
Business Support:
- Investment Attraction
- Liaise with Business Community
Community & Social Development
- Community Capacity Building
- Community Programs: Plan, manage and execute programs
- Cultural Programs: Plan, manage and execute programs
Community Information & Relations:
- Community Education & Information
- Community Promotion
- Community Relations
- Facilitate Access to the CAO
- Facilitate Access to Municipal Elected Officials
- Respond to Inquiries & Requests for Service
Development Support
- Current Municipal Planning
- Developer Consultation
- Land Agreements Management
Future Planning
- City Budget & Financial Planning
- Electricity, Natural Gas, Utility Planning
- Human Resource Strategy Development
- Intermunicipal & Regional Planning
- Long Range Municipal Planning
- Social Planning & Development
- Total Rewards Strategy Development
- Workforce Planning & Talent Management
Licenses & Permits
- Licensing
- Permits Management
Parks, Recreation, Events
- General Events
- Lake Access
- Parks & Open Spaces Access
- Parks & Recreation Programs
Support Programs
Services that provide support to, or enable the delivery of either the Core or Ancillary Services; moderate alterations may be considered.
Corporate Support
- Accounts Payable
- Accounts Receivable
- Communications Infrastructure Management
- Coordinate City Financial Statements & Audit
- Corporate Procurement Support
- Corporate Project Management Support
- GIS Data Management
- Insurance Risk Management
- Internal Management of Projects
- IT & Data Security
- IT Advisory
- IT Provision of Hardware & Software
- IT User & Product Support
- Operational Management of the Municipality
- Strategic Planning for Administration
- Warehouse Management
Facility Management
- Building & Property Maintenance
- Contracted Property Management
Fleet Management
Human Resources
- Employee Engagement & Retention
- Employee Relations
- Human Resources Metrics & Financial Management
- Identify Employee Learning & Development Opportunities
- Promote Health, Wellness & Safety
Resources
View Service Level presentations and other resources below:
- Basic Service Listing
- Includes program name, program classification, service name and service description.
Project Stages
Community Safety Pilot: The Community Safety Team (formerly Protective Services) was selected as the pilot for this project and has developed the inventory of services that deliver safety to our community.
City Services Inventory Development: The inventory template has been built and the City will complete the catalogue of all services that are delivered to Chestermere residents, businesses and other stakeholders over the next few months.
The Service Inventory will be the basis of the service-oriented priority-based budgeting methodology. The City’s traditional line item budget will be transformed into a community-focused service budget. The ongoing alignment with community demand will help create a sustainable and responsive system.
Allocation of City Budget to all Services: The City’s entire operating budget will be allocated to the services that are identified in the Service Inventory. This will inform Council, Administration and the community about how much it costs to deliver each service to the resident.
Prioritization of City services and reallocation of resources: The services the City delivers will be prioritized according to the desired outcomes. Operations will be streamlined, relationships will be cultivated and resource allocation will be maximized to ensure the services provided are of the very best value to the community.
Council review and deliberation of 2022 Budget: As always, Council will review and deliberate the 2022 Budget, however, the difference this year will be that Council will have a clearer understanding of all the services delivered by the City, the costs of these services, how the services are delivered and to whom. Armed with this valuable information, Council will be better able to make decisions about cutting back on services to save tax dollars, providing a higher level of service in areas of community priority or collaborating locally or regionally to offer certain services. This all means increased efficiency and stability for the City of Chestermere.