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Billing & Account Information
About Utility Bills
- Bills are issued the first week of each month after water meters have been read.
- Bills are due the last day of the month. Payments must be received on or before the due date.
Notes about utility bill payments:
- Any balance outstanding after the due date is assessed a 3% late payment fee and is included in the next month’s bill. Please allow enough time for your payment to reach our office by the due date to avoid late payment penalties and possible service disconnection.
- Failure to receive a bill or loss of the statement, is not accepted as a reason for either non-payment or for exemption from any associated late payment penalties.
- For Non-Sufficient Funds (NSF) payments, an NSF fee will be charged in accordance with our Rates and Fees Schedule, in addition to late payment fees for the outstanding balance.
- Failure to pay an account will result in the commencement of collection activities. This includes water service disconnection and discontinuance of curbside collection services until steps to recover the amount due have been taken (including referral to a third-party collection agency), and payment is received for the outstanding amount.
- To reconnect after a discontinuation of service, a $120 reconnection fee will be required. Additionally, prior to reconnection, a $300 security deposit is needed.
Refunds: If an account has been overpaid, the City, on behalf of 1538974 Alberta Ltd. will refund amounts upon request providing the utility account is current and paid up to date. All funds returned to customers are paid by cheque only and customers should allow two (2) to four (4) weeks for refunds to be processed. For credit balances on closed accounts, the amount owing the customer must be $10 or more for a refund to be issued.
Special Property Situations:
Rental Properties: Bills will be sent directly to the owner and the owner is responsible for payment. If an owner make a request, a copy can also be sent to a tenant.
Note: CUI used to send bills to tenants of rental properties instead of to the owners. The City is unaware as to why the CUI leadership team chose to do this, but this practice will not continue as per the 2013 Bylaw 025-13.
Unoccupied Property: When the property is unoccupied, the Owner on Title is the primary account holder and is responsible for paying all costs associated with the property. This is in accordance with City of Chestermere Bylaw No. 025-13, Part IV, Sec 38.