News Flash

City of Chestermere News

Posted on: August 17, 2020

City buildings reopen to the public by appointment only

City buildings reopen to the public by appointment only

Starting Monday, August 17, City municipal buildings will reopen to the public by appointment only. This includes City Hall, Fire Services and the Community Operations building.

People who would like to enter any municipal buildings are required to:

  • Be symptom free
  • Wear a mask
  • Sanitize their hands upon entry
  • Step on a sanitation mat to disinfect their shoes
  • Be screened for fever by a contactless scanner

Visitors can also expect to see City staff behind plexiglass shields and wearing masks in all public areas. A supply of disposable masks will be available to visitors if needed.

Anyone who requires an in-person appointment at City Hall can call 403-207-7050, or email to request an appointment time with a City representative. Those coming to City Hall are encouraged to use the south entrance on Marina Road; an accessible entrance is available on the north side of the building if required.

Appointments can also be booked with:

  • Community Operations by calling 403-207-2807
  • Fire Services by calling 403-272-9878
  • Community Peace Officers by calling 403-207-7058.

The front doors of the Chestermere RCMP detachment will remain closed. Administration staff will be in the building and service will continue but visitors are asked to call 403-204-8777 and press “0” to speak with staff for assistance before coming to the detachment in person.

Anyone who does not need to visit a City facility in person is encouraged to continue conducting business with the City over the phone, by email, or by using online services at  

Visitors may NOT enter City buildings if:

  • They have any COVID-19 symptoms (fever, cough, shortness of breath, sore throat, difficulty breathing, etc.)
  • They have travelled outside the country in the past 14 days
  • They are a close contact of a confirmed COVID-19 case in the past 14 days.

City facilities may reopen to public drop-ins and limited programming later in September, provided that local COVID-19 infection numbers remain low. For more information on the City’s response to COVID-19, visit

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